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Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series)

ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinki...
2397р.



CRM Unplugged: Releasing CRM's Strategic Value

Experts estimate that more than fifty percent of all Customer Relationship Management (CRM) implementations will be seen as failures from a company's viewpoint. However, implemented the right way, CRM...
2970р.



The CRM Handbook: A Business Guide to Customer Relationship Management

As the thinkers have said, you should strive in all situations to know yourself and know your enemy. Most of history's great thinkers, however, were not in business. In business, you have to know your...
1249р.



Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality

Many organizations have embraced Customer Relationship Management (CRM) as the way of the future and have invested millions of dollars in CRM technology and processes. But how effective is that invest...
1306р.



The Customer Management Scorecard: Managing CRM for Profit

Customer Management (CM) is essential for businesses, and major investments have been made in new systems, strategies and channels for managing customers. The results, however, have often been disappo...
2643р.



Collaborative Customer Relationship Management: Taking Crm to the Next Level

5186р.



New Economy Excellence Series, New Economy Emotion: Engaging Customer Passion with e-CRM

The aim of the series is a simple one - to help managers create and sustain competitive advantage in the Internet economy. The series pioneers a new generation of business books that take a step back ...
804р.



CRM for the Common Man

CRM For The Common Man, by Russ Lombardo, identifies and discusses a business? planning process, how to develop a CRM strategy for a business, and what needs to be done to ensure success of a customer...
988р.



CRM Automation

3374р.



Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship

2618р.



Managing High-Tech Services Using a CRM Strategy

As the service industry continues to grow more competitive and sophisticated, the need to develop a customer focused business strategy also continues to become more imperative. Managing High Tech Serv...
5204р.



CRM, Customer Relationship Management: Users Top, en Espanol / Spanish

Book DescriptionEste libro contiene una serie de conceptos sobre tecnologia y negocios para que aquellos que deseen implementar una estrategia de atencion al cliente de alta calidad, basada en product...
1522р.



Multi-function CRM Software: How good is it?

If you think CRM software is over-priced, too difficult to install and too difficult to operate-you only know the half of it according to a survey base of almost 1,300 CRM software customers. Their in...
8231р.



The Blueprint for CRM Success: Results of a Comprehensive Study Identifying Best Practices Leading To ROI And Factors Contributing To Failure

This blockbuster new CRMGuru study breaks fresh ground in defining how to generate ROI through CRM?while disproving many common myths and mantras that so often lead CRM implementers astray. The Bluepr...
6542р.



Strategic CRM V2.0: the Field-Tested, Research-Validated Best Practices Manual For Generating ROI from CRM

5868р.



Special Edition: Using Microsoft CRM (+ CD-ROM)

The Only Microsoft CRM Book You Need. Que crafted this book to grow with you, providing the reference material you need as you move toward CRM proficiency and use of more advanced features. If you buy...
1280р.



Crm in a Week (In a Week)

401р.



Exploiting Crm: Connecting With Customers (The Management Consultancies Association Series)

1660р.



Software Leadership Strategies: CRM, Integration, ERP, & Storage Solutions CEOs Offer Best Practices & Keys to Success in the Software Industry (Inside the Minds)

Book DescriptionInside the Minds provides readers with proven business intelligence from C-Level executives (Chairman, CEO, CFO, CMO, Partner) from the world?s most respected companies nationwide, rat...
2055р.



CRM at the Speed of Light, 3e

Book DescriptionUpdated to reflect the major changes in Customer Relationship Management (CRM) in the last few years, this third edition of CRM at the Speed of Light: Capturing and Keeping Customers i...
1819р.



Complaint Management : The Heart of CRM

Book Description Every company strives for increasing customer satisfaction and loyalty. But, without effective complaint management, it's only a matter of time before the seemingly sweet company-clie...
2116р.



Contemporary Cryptology (Advanced Courses in Mathematics - CRM Barcelona)

The aim of this text is to treat selected topics of the subject of contemporary cryptology, structured in five quite independent but related themes: - efficient distributed computation modulo a shared...
3388р.



Handbook of CRM: Achieving Excellence through Customer Management

Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key co...
3498р.



Microsoft CRM 3 For Dummies (For Dummies (Computer/Tech))

Manage sales, service, and marketing processes all together Find out how to manage customer information to make your business more productive Whether you're completely new to customer relationship man...
2018р.



Стратегия управления взаимоотношениями с клиентами (CRM)

CRM - новомодная концепция построения бизнеса вокруг своих клиентов, в соответствии с их требованиями и ожиданиями. Это возможность "индустриализировать" процессы взаимодействия с клиентами, сделать и...
575р.



Microsoft Dynamics CRM. Первые шаги

Microsoft Dynamics CRM - это инструмент, который позволяет делать то, что делает хороший хозяин небольшого магазинчика в маленьком городе. Он знает все о своих клиентах: их предпочтения, кому и что ну...
231р.



Microsoft Dynamics CRM 3.0

Эта книга представляет собой детальное руководство для разработчиков, IT-специалистов и опытных пользователей, которым требуется изучить новые возможности и усовершенствования Microsoft CRM 3.0, соотв...
408р.



Как организовать клиентскую службу банка

В книге рассмотрена актуальная для банковского бизнеса проблема создания клиентской службы на принципах глубокого понимания бизнеса клиентов и персонального менеджмента. Проиллюстрирована структура кл...
147р.



Мастер продаж. Самоучитель эффективной работы с клиентами

Можно себе представить, сколько талантливых продавцов "погибло" только из-за одной боязни говорить с незнакомыми людьми. Подавить боязнь - это сделать решительный, но все же первый шаг в сторону ритор...
127р.



Microsoft Dynamics CRM 4.0

Эта книга - детальное практическое руководство по конфигурированию, адаптации и расширению возможностей Microsoft CRM. Вы найдете в ней примеры разрешения проблем, инструкции по интеграции и повышению...
566р.



Разгони свой сайт. Методы клиентской оптимизации веб-страниц

Сайт тормозит, и вы не представляете, как с этим справиться? Количество анимации на странице превысило все мыслимые и немыслимые границы и вы не знаете, что делать? На странице десятки и сотни картино...
244р.



Хороший потребитель - довольный потребитель, или Что приходит в голову, когда говорят про удовлетворенность и лояльность

Стремление добиться максимальной удовлетворенности и лояльности потребителей стало в последние годы одним из ключевых направлений стратегий компаний по всему миру. Тема удовлетворенности отражена в ст...
134р.

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